BCS Legal Solutions maintains constant vigilance over client networks making sure that everything is performing optimally, securely, and delivering the computing & communication services our clients require to run their businesses every day.
- Remote Network Administration
A fundamental component of our team’s remarkable ability to resolve 95% of our clients’ problems immediately is enabled by the innovative and powerful host of remote network administration and diagnostic tools. While still on the telephone with our client we can usually reach into their network and resolve the problem immediately.
- Network Monitoring
Key to the effectiveness of the Select Support program is the fact that we maintain constant vigilance, watching the client network at all times to make sure performance thresholds are maintained. We often complete resolving a problem before the client realizes that one has occurred.
- Network Inventory
One of the challenges many of our clients have experienced is the introduction of “rogue” devices into their networks that can compromise and copy valuable data. By maintaining a comprehensive inventory of the client network as a baseline we can identify these unwanted additions and take appropriate action.
- Carrier Management
The majority of network outages and failures occur when the long-lines connecting geographically diverse locations fail. Our team moves quickly to communicate with the carrier, report and monitor resolution of the problem, and provide backup connections wherever and whenever possible.
- Security Management
It is not enough to simply install network security devices. We must constantly work to make sure they are working properly and effectively, especially as new threats & exploits are introduced every day.
- Performance Monitoring
Maximum return on investment requires maximum performance. We monitor and regularly test to make sure that every component of your network solution is performing at optimal levels.
- Problem Management
When network outages for any reason are identified our Help Desk stays with the problem until it is resolved making sure that all field resources are properly coordinated to deliver the fastest response and resolution available.
- Automated Archival Management
Regulatory compliance and intelligent information management require that communication assets such as e-mail, instant messages, and other exchanges be thoroughly archived and available for future review. BCS Legal Solutions provides a selection of effective strategies to assure comprehensive and secure storage of such archives.
